CUSTOMER SERVICE

Do you need help? I am here for you! Just send an email to lp@t7berlin.com

FAQ

 

Loungewear Kaschmir

How do I pay for my order?
 

We support payments via PayPal and credit / debit card

 

 

How do I cancel my order?
 

As long as the order is still being processed, you have the option to cancel it. Please send an email to our customer service: lp@t7berlin.com. You will receive a message from us as soon as possible whether the cancellation was successful or the goods have already been dispatched. In this case, you must send the shipment back to us

 

 

How do I send the goods back?
 

Of course you can send our goods back. Please contact our customer service at: lp@t7berln.com and read our terms and conditions and right of withdrawal to inform yourself about the regulations regarding returns

 

How long will it take to get my order?
 

Unless otherwise stated in the item description, the delivery of the goods within Germany is usually carried out in 2-3 working days. It is also possible to order delivery by DPD Express. Delivery abroad can take significantly longer and differs from country to country

Do you also ship internationally?
 

We currently ship worldwide only with DPD. The shipping costs vary from country to country. These are listed in our terms and conditions and are added to the value of the goods at the end of the ordering process.

Please note that additional charges such as customs duties will apply for shipping outside the EU, they will be charged separately and are not visible during the ordering process

 

 

What does "PRE-ORDER" mean?
 

That means the product was so popular that it quickly sold out. However, we have already reordered this. You can buy and pay for the product as usual. The delivery takes place a few weeks later. For all further details please read the "Pre-Order" section in the product description

 

 

Who do I contact if I have further questions or suggestions?
 

Please send us an email to: lp@t7berlin.com. We are always there for you and happy to help!

t7berlin

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