Lilac sweater made of 100% extra fine merino wool
RIGHT OF WITHDRAWAL
You have the right to cancel your order at any time within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last article of your order.
In order to exercise your right of cancellation, you must inform us (t7berlin) of your decision to cancel your order by means of a clear written statement. You must do this in writing by contacting our customer service via email (). In response, you will receive instructions by email on how the return should be carried out.
Delivery and returns abroad are borne by the customer.
We reserve the right to bill you for the shipping and return costs for shipments within Germany, should your customer account show that the normal household number of returns has been exceeded. If this is the case, we will inform you immediately and send you an invoice. The dispatch of the order is only successful after the invoice has been paid. If the invoice is not paid within 14 days, the order will be canceled and the amount already paid will be refunded.
PRODUCT CONDITION ON RETURN
We will take your order back if you do not like it, etc. Please note, however, that the goods must be in a condition that corresponds to normal use for testing the goods, such as a try-on in the shop. In addition, the goods must have an original label including spare parts (threads, buttons, etc.). All returns that show signs of use (make-up stains, lipstick stains, odor, missing labels or spare parts, and so on) will not be accepted. They will be sent back to you. The value of the goods and all resulting costs (shipping costs, return shipping costs, etc.) will be charged to you.
We reserve the right to invoice you for the shipping or return costs if your customer account shows that the normal household number of returns has been exceeded. If this is the case, we will inform you immediately and send you an invoice. The dispatch of the order is only successful after the invoice has been paid. If the invoice is not paid within 14 days, the order will be canceled and the amount already paid will be refunded.
We will reimburse the payments you received in full after you have informed us of the revocation and returned the goods in the condition as described in the section "Condition of goods on return".
We use the same payment method that you used for your order. If the goods are returned to us from Germany, you will not incur any additional costs, except for the additional costs that result from the fact that you have chosen the type of delivery other than the standard delivery offered by us. We suspend repayment until we have received and checked the items.
The goods should be returned to us immediately (t7berlin. You will receive the exact address by email), at the latest within 14 days from the day on which you informed us of the cancellation. The deadline is met if you send the goods before the 14 day period has expired. We bear the cost of returning the goods for the parcels sent from Germany. You have to bear the costs for the return shipments from abroad.